Shipping and Returns
Shipping & Return Policy
Pre-order items will ship with the rest of the items in your order.
Please DM or email shopgraeandco@gmail.com to start a return. Returns must be done no later than 5 days past delivery date/local pickup date. Customer is responsible for shipping costs. Please note that original shipping fees are not refunded when a return is processed. Items for return must be in unworn original condition with tags. Reimbursement will not be sent if items are worn or damaged.
Buyer is responsible for wrong address re-shipping.
Grae & Co. will not be responsible for lost, damaged or stolen packages once received by the carrier. Insurance may be purchased at checkout to insure lost/damaged packages.
Please note: Upcycled/Vintage items may have normal or purposeful wear and tear or staining due to being vintage/second-hand and having a distressed look.